CORONAVIRUS (COVID-19): INFORMATION FOR MEMBERS

We are taking additional precautionary measures to ensure the health and safety of all our members, colleagues and self-employed personal trainers – this is our number one priority.

We are closely monitoring the Coronavirus (COVID-19) situation and following the advice provided by Public Health England (PHE). In addition, we are working very closely with our industry governing body UKActive and other gym operators in the UK.

As a private gym we have significantly more control over who is in the building on a daily basis compared to larger gyms and we are aware of all members current health situations if there are any.

GymTro is committed to providing our members with a safe and hygienic space to exercise in and we are taking this situation extremely seriously. Our colleagues have been extensively briefed on what actions they need to take, as per Government guidance, to reduce the risk of the virus spreading.

You can find out about the actions we are taking to keep our members safe, how we are responding to COVID-19 and how our members can keep themselves and others safe in the following FAQs:

KEEPING OUR MEMBERS AND COLLEAGUES SAFE AND HEALTHY

What  action is Gymtro taking to keep members and staff safe and well?

At Gymtro, the health and safety of our members, colleagues and self-employed personal trainers is our top priority.

In line with PHE guidance, we have increased the level of cleaning and hygiene in our gyms, including:

  • Increasing the frequency of cleaning and sanitisation in our gyms, especially high touch areas such as pin pads, door handles, lockers, equipment etc.

  • Ensuring soap dispensers and hand sanitisers remain filled

  • Providing additional cleaning stations in all gyms to allow members to self-clean equipment before and after use

  • Educating and reminding members and colleagues of the importance of good hygiene in the gym

Within Gymtro we have advised all colleagues and Personal Trainers on what to do when returning from foreign travel, in line with PHE recommendations.

If we are notified of any issue in your gym, or if another member contracts the virus, we will notify you immediately and undertake a full deep clean of the club.

What can members do to help?

With the efforts of everyone in Gymtro, including our members, let’s work together to keep ourselves safe and healthy.

Gymtro members are encouraged to help reduce the spread of the virus through good personal hygiene. This includes:

  • Frequent hand washing (wash your hands for 20 seconds) and hand sanitising during your visits

  • Making full use of the soap, sanitisers and cleaning items available

  • Covering your mouth and nose with a tissue when coughing or sneezing and dispose of the tissue in the bin after use

  • Familiarise yourself with the latest guidance from PHE and do not visit the gym if you are displaying symptoms of COVID-19 and are advised to self-isolate

  • Follow Government guidance if you are a returning traveller

We are monitoring the situation closely in all of our gyms and hygiene is the number one priority for our Gym Teams. 

If you need personal health advice specifically in relation to Coronavirus (COVID-19), you should call the NHS 111 service or your GP. Please do not attend your GP or emergency department without phoning in advance.

Cleaning at Gymtro

Gymtro is committed to providing our members with a safe and hygienic space to exercise in and we are taking the outbreak of Coronavirus (COVID-19) extremely seriously. Our colleagues have been extensively briefed on what actions they need to take, as per Government guidance, to reduce the risk of the virus spreading and we continue to educate and remind our members and colleagues of the importance of good hygiene in the gym.

I have contacted the NHS 111 and have been adviced to self isolate - What do I need to do?

The PHE has provided advice on self-isolation here.

If you have tested positively for Coronavirus (COVID-19) and have used the gym recently, please contact Member Services on 07572 352388 or email kerry@gymtro.com immediately.

Information and Support

This is an evolving situation and members are asked to continue to visit and regularly check the following websites for the latest updates and guidance:

We will update this webpage with any new information.

If there is anything that directly affects your gym, we will be in touch with you directly via email.

(c) GymTro Ltd 2020

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